Asus Tech Support

[Outlaw]

i have a busted pcie slot on my mother board i call up asus support and they send me out a replacement bored, so i stick the replacement bored in my case to find out the new board they sent doesnt even work (doesnt post and no display on the trouble shoot screen) every thing is powered but the board doesnt work, so i send it back to them, now i call them and ask whats up am i going to get a new board since the replacement one doesnt work, they said "yes" and that they would email me a tracking code. that was a week ago, now when i call them they say that nothing has been sent out to me.

any one have troubles like this with asus tech support? im really just considering selling this motherboard and get a new one with different company. i have the maximus iv extreme at the moment. all i need is a motherboard that has support for the i72600k and sli

 

[darksteppa1]

before you send it back to them, call and bitch and make them send you the correct one by telling them. Make them apologize. Give them the correct motherboard name and they should send you another. make sure they send you the new one first then send that P.O.S back. Hell, you know what? I'd make them send me an extra one and I'd keep the other. Hustle these fools dude.

 

[sixer9682]

Never dealt with them before. I have dealt with EVGA and I told them I wanted the same board back with the busted part replaced. Yeah, it was a longer wait, but I knew my board worked, except for that one part and who knows if they're sending you a new one or a previously RMA'd one back instead.

 

[Outlaw]

they totally fucked me over, since some one on there end fucked up now i have to send my only working motherboard in to get it fixed, asus has some retards working support. because i sent the replacemnt bored in, the wont send me another board, since im only entitled to one replacement, this is some real fucking bull shit, like im going to send in my motherboard 1 day before bf3.. can any one recommend me a new mother board capable of sli, and LGA 1155 for i72600k, has to be be cheap but good.. im pissed that asus would fuck some one over like that

 

[sixer9682]

Wow. If they limit you to one replacement I'd make damn sure it's a new board they're sending. It sounds like their RMA dept is fucked up. I honestly can't say that any of them are any better, except EVGA. Then again, I don't even know if EVGA does 1155 boards, haven't had one of theirs in a while.

 

[Outlaw]

Wow. If they limit you to one replacement I'd make damn sure it's a new board they're sending. It sounds like their RMA dept is fucked up. I honestly can't say that any of them are any better, except EVGA. Then again, I don't even know if EVGA does 1155 boards, haven't had one of theirs in a while.

yea im sure it was a refurbish bored they sent me, im fuckin pissed man, got a second gpu just laying around waiting for bf3 to get that sli going, now i get fucked over by asus, so i got 250$ gpu is sitting around, and a 350$ motherboard that only half works..