I pick neither. Ill take the great game that I never need support for, good luck with that these days right lol.
I have owned a few games (Crysis, Crysis Warhead come to mind) that I bought later than other people and couldn't run them (messed up cursor to menu relation) without initially using patches which qualify as support and in your favor those two are EA games lol.
Back in the day multiplayer patching was absolutely necessary for security reasons, without that support a game could definitely be ruined quick. But the more and more complex the situation now becomes you even need cooperation between gpu driver vendors and the game developers. Sometimes a fix can't just come from the developer, GPU side of it counts more than ever and with so many configurations its not funny.
I don't think you can expect to buy a single player game anymore and not need the company to be behind it 100%. I bought some no name game based of the engine FEAR uses, game had mad flaws and never got patched. Thats a dead game lol worse than anything EA could make.