- Joined
- Jan 13, 2013
- Messages
- 5,996
As many of you know, a few weeks ago I had a my Corsair H100i pump showing signs of failing. It would randomly power down for half a second before regaining power. I went out and bought another H100i and put it in to ensure that it was indeed the unit causing the issue and not my PSU or some other weird factor.
On Sunday afternoon July 6th I went to corsairs website, created an account, and filled out the RMA request. I was offered the option to send my unit in first, or have them ship me one and then I ship the old one back. I opted for the first option since I already had my replacement installed.
I shortly received an email saying my request had been processed and to send my unit to the address. They did require that I get my own shipping label, but stated that they would provide any return shipping free of charge. I did not ship the item until July 15th for various reasons. They received the package a week ago today, July 18th. Sunday the 20th I received an email that a shipping label had been created and that corsair would be sending me a new unit. Today I received my brand new unit in a sealed box.
I must say I am quite pleased with the turn around time and the fact that I got a brand new sealed unit. I never had to speak to anyone on the phone or and didn't get any kind of run around. This is the kind of customer service and warranty process that will have me buying products over and over again. First corsair product I've owned that has failed. I hope this is helpful to someone else.
On Sunday afternoon July 6th I went to corsairs website, created an account, and filled out the RMA request. I was offered the option to send my unit in first, or have them ship me one and then I ship the old one back. I opted for the first option since I already had my replacement installed.
I shortly received an email saying my request had been processed and to send my unit to the address. They did require that I get my own shipping label, but stated that they would provide any return shipping free of charge. I did not ship the item until July 15th for various reasons. They received the package a week ago today, July 18th. Sunday the 20th I received an email that a shipping label had been created and that corsair would be sending me a new unit. Today I received my brand new unit in a sealed box.
I must say I am quite pleased with the turn around time and the fact that I got a brand new sealed unit. I never had to speak to anyone on the phone or and didn't get any kind of run around. This is the kind of customer service and warranty process that will have me buying products over and over again. First corsair product I've owned that has failed. I hope this is helpful to someone else.
